FAQ

Yes for sentry and sentinel does lithium restrictions apply. For the weblogger there are no restrictions.

Please go to az.ccis.se and select “Returns”. Apply for an RMA# and return the sentinel to TSS directly or await reverse logistics pickup. Please place the sentinel in an envelope clearly marked with the RMA#.

It is not possible to launch a temperature monitor that can record past 12 months from date of calibration. Please keep the monitor to be picked up by return service and try launching another one. The expiry date is printed on the temperature monitor.

You are trying to launch a sentinel that have not been seen by the sentry gateway, please refer to launch user guide. Or your weblogger is not linked to AstraZeneca database, please refer to AZITOps support and provide the logger id for further investigation.

The button is located in the middle of the sentinel (black oval where it says "logger") press firmly and hold to see change in LED to the right of the button

Press the button in the middle of the sentinel and hold until flashing green, then release.

The monitors have not been stopped or data has not been synchronized after stopping. Please press the button on the sentinel and hold until flashing red, then release. Also, please make sure the sentinel has been within 30 meters range of a sentry gateway for at least 15 minutes. also please make sure that the sentry gateway has mobile connection.

Please press the button on the sentinel and hold until flashing red, then release. If flashing green, press again and hold until flashing red, then release.

Login to az.ccis.se and access TempViaNet, search for the shipping, delivery or order no to find the temperature reports. review the report upper right corner for alarm or no alarm status. Please refer to upload user guide and training video.

The default columns displayed in TVN search results can be changed in MY SETTINGS menu. Enter the TempViaNet tab. Check the boxes for the columns you would like to see and click “Save settings” to have them changed in TVN.

In the drop down list in TVN search, select to “Include pending” and you will also see in progress shipments in search result in TVN. Pending shipments indicate that data is uploaded from the Sentinel but the stop button has not been pushed or the last data point from the stop event has not yet been uploaded. Try waiting 15 minutes and search again to see if data is synchronized.

Please contact AZ ITOps to enable “USB upload” right on your user account (webLogger can only be uploaded from the HTM/L link created by the device at plugin to computer)